Fitbit Charge 5 blasted by angry users over battery and connection issues

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Some Fitbit Charge 5 users are going through a tough time right now, with no fix in sight for a battery drain issue as well as previously reported issues with the device’s Bluetooth connectivity.

The battery drain problem first appeared in 2021, as several people have posted on the Fitbit community forums (opens in a new tab) complaining about the Fitbit Charge 5’s alleged seven-day battery life, which actually only lasts a few hours.

Although activating the built-in GPS and using other functions such as the SPO2 tracker is well known to drain the battery faster, even when the GPS is apparently not turned on, the battery is quickly drained.

Not all units are affected, and it seems that only a few Fitbit voice users are complaining about this issue. However, the problem persisted until 2022, with more and more users affected. Well-known Moderator DavideFitbit (opens in a new tab) posted on the most recent thread on July 9, saying a firmware update is in the works, and to be patient.

“Keep in mind that firmware updates are released incrementally; it starts with a small percentage and then expands to the entire user community,” DavideFitbit said. This sentiment is echoed by the official Fitbit Support Twitter, claiming that a fix is ​​on the way.

Fitbit’s current recommendation is to disable features such as these in settings to prevent unnecessary battery drain and reset your device.

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However, as first reported Phoneswiki (opens in a new tab)it should be noted that the Fitbit Charge 5 issue has been well known for some time, with users alerting Fitbit in 2021 and the issue being publicly acknowledged by Fitbit in March 2022. There has been no fix for months, and it left some users essentially unable to use their expensive new fitness trackers.

It’s compounded by other Bluetooth connectivity issues we reported several weeks ago, with some devices stubbornly refusing to pair with phones, or frequently unpairing once successful. At that time, TechRadar contacted a Fitbit representative for comment, but did not receive a response.

Writing on July 14, a forum user said (opens in a new tab)“I completely turned off my Fitbit watch from my watch settings and then restarted it. It’s worked for me so far. We’ll see.
I received a message from Fitbit saying they are working on the issue. It’s the exact same message they were sending a year ago.”

This is not a good look for Fitbit. The Charge 5 is an incredible fitness tracker, and its most expensive and feature-rich device that isn’t a legit smartwatch like the Versa or Sense lines. The Charge 5 review units we’ve tested before certainly didn’t contain any of the above issues. It’s a really great device, and my review unit lasted about four days on a full charge with light GPS use for runs.

However, there is no way of knowing what percentage of Fitbit Charge 5 devices may have one or both of the above issues. With that in mind, we honestly can’t recommend buying a Charge 5 right now until we know a fix is ​​in sight. You might be better off with the similar Fitbit Luxe.

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