How to Fix “Failed to Obtain IP Address” Error on Android


Those who have encountered the “Failed to obtain IP address” error on Android are not the only ones. It seems to bother users of all Android phones and software versions. We will tell you why you are getting the annoying error and how to fix it.

Why am I getting the “Unable to get IP address” error?

The error “Failed to obtain IP address” usually appears when accessing a Wi-Fi network, whether it is new or you have saved it on your device. This error message means the router is having trouble assigning an IP address to your device. As long as the problem persists, the user cannot access the Internet through this Wi-Fi network.

Editor’s note: All instructions in this guide were compiled using a Pixel 4a with 5G running Android 12. Keep in mind that the steps may differ depending on your hardware and software.

Forget the network

David Imel / Android Authority

The first method you should try is to forget the network and reconnect to it. The steps to follow are simple, and sometimes that’s all it takes to get rid of the “Failed to get IP address” gap.

How to forget a network on Android:

  1. Open the Settings application.
  2. To select Network & internet.
  3. To select the Internet.
  4. Long press the network you cannot connect to.
  5. To select Forget.
  6. Connect to the Wi-Fi network again.

Restart the phone

This is always one of the top solutions in troubleshooting guides, and for good reason. Although it may sound silly, restarting your phone seems to magically fix most problems. Try!

How to deactivate Android devices:

  1. Press and hold the Able button.
  2. Press on To restart.

Restart the router

Ethernet vs Wi Fi stock photo 2 - Unable to get IP address error

Edgar Cervantes / Android Authority

The router could be the culprit if the phone is not the problem. Try restarting it and see if that fixes the problem. Most routers have a reset button. If not, you can disconnect it and reconnect it.

After: The best Wi-Fi routers

Rename your Android device

We don’t know why this would help, but many users claim that it can fix the problem. The process is simple too, so it’s worth it.

How to rename your Android device:

  1. Open the Settings application.
  2. To select About the phone.
  3. Press on Name of the device.
  4. Change the name as you see fit and select OKAY.
  5. Try to reconnect to the network.

Turn airplane mode on and off

Huawei Mate X2 review notifications open on main internal screen - Failed to get IP address error

Kris Carlon / Android Authority

This forces the router to reconfigure your connection. It can also fix any other bugs your phone may have. Try turning Airplane mode on for a while and then turn it off.

How to activate airplane mode:

  1. Open the Settings application.
  2. Go in Network & internet.
  3. Switch to the Airplane mode option.

You can almost always find the option in your notification area tiles or in quick settings.

Use WPA2-PSK encryption

Some devices don’t work very well with certain types of encryption, including AES and TKIP. Go to your router settings and switch to WPA2-PSK. Each router works differently, so we can’t give you step-by-step instructions, but you can refer to your user guide for specific instructions.

Related: What to do if your phone won’t connect to Wi-Fi

Is the MAC filter enabled?

Wi-Fi administrators often use MAC addresses to whitelist or blacklist devices on their network. If your device is not whitelisted or blacklisted, it will not connect to the internet. The solution would be to disable your router’s MAC filter, remove your device from the blacklist, or add it to the whitelist. Again, the instructions are different for each router, so look for the steps in your user guide.

Assign a static IP address

Most devices don’t need a static IP address, but some services do. Especially those who need to remember your IP address for security reasons. When your IP address changes, you may run into problems, so try a static IP address to see if that fixes your network issues.

How to assign a static IP address to your Android phone:

  1. Open the Settings application.
  2. To select Network & internet.
  3. To select the Internet.
  4. Tap the gear icon next to the network you can’t connect to.
  5. Tap the pencil icon near the top right corner.
  6. To select Advanced options.
  7. Find IP settings and tap the drop-down menu.
  8. To select Static.
  9. In the IP address, replace the last digit with any digit between 1 and 225.
  10. Try to connect again.

Clear Google Play Services Cache

Google Play Services Update 2

Joe Hindy / Android Authority

Clearing cache seems to be involved in every troubleshooting guide, and that’s because it involves so much around your phone. Try it and see if it helps.

How to clear the cache of an Android app:

  1. Open the Settings application.
  2. To select apps.
  3. Go in See all apps.
  4. Find and press Google Play Services.
  5. To select Storage and caching.
  6. To select Empty the cache.
  7. Try reconnecting to the same Wi-Fi.

Following: Your mobile data is faulty? Here’s how to fix it

Factory data reset

If all else fails and the problem persists for an extended period of time, you might want to consider factory data reset on your Android phone. This will delete everything in your phone and return it to its factory (software) state. Be sure to back up any important files before continuing.

How to perform factory data reset on Android:

  1. Open the Settings application.
  2. To select System.
  3. Press on Reset options.
  4. To select Erase all data (factory reset).
  5. Press on Erase all data.
  6. Enter your PIN.
  7. Confirm by pressing Erase all data.
  8. Let the phone do its thing until it restarts.
  9. Configure your phone and try to connect to the network.

Are you still having trouble with the dreaded “Failed to obtain IP address” error message? It might be time to dig deeper into your network and see if something bigger is causing the problem. We have a guide to common Wi-Fi issues and how to fix them. Please read it! You can also seek professional help Just answera partner of Android Authority.


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