Microsoft confirms issues with Windows 10 KB5015807 update

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If you thought skipping the Windows 11 upgrade would save you from persistent issues with the latest updates, we have bad news for you. While Windows 11 update (KB5015882) broke the Start menu, users also reported annoying issues in Windows 10 KB5015807.

KB5015807 is part of the Windows 10 July 2022 Patch Tuesday cycle and includes fixes for several individual files involved in the operation of the operating system and other Microsoft applications or drivers. Patch Tuesday updates typically include fixes for critical security issues that could allow viruses to infect your system.

Users report that Windows 10 KB5015807 fails to install on some systems and the download ends abruptly without any warning. This was reported by users in the Feedback Hub as well as on Reddit:

“There were some issues installing updates, but we’ll try again later. If you keep seeing this and want to search the web or contact support for information, this may help you. help: (0x800f0831)”, says the error message, providing no indication of what happened during the installation.

KB5015807 interrupts printing in Windows 10

In addition to installation failures, users have also reported that Windows 10 July 2022 Update might break printers. The printers would reinstall another instance of the printer, and both instances have no port assigned (USB), which prevents all printers from printing at all.

This has been confirmed by the company in an update to the support documentation.

In the updated document, Microsoft noted that the company has received reports of devices creating duplicate copies of printers already installed on the same. Duplicate entries use a similar name and the suffix “Copy1”, and applications that rely on the specific name cannot be printed.

The update also affects normal use of the printer, and normal printing operations may not work.

Microsoft is currently working on a new update to fix the issue, but there is a temporary workaround to fix the issues in KB5015807:

  1. Open the “Settings” app.
  2. Go to the “Bluetooth and devices” section and find a duplicate copy of a printer. You can delete the printer copies and continue to use the original installation.
  3. You can also install the latest driver for your printer if you continue to experience the same problem. Another solution is to reinstall the printer after deleting it from the system.

“We are currently investigating a resolution and will provide an update when more information becomes available,” Microsoft noted.

Printing errors in Windows 10 or Windows 11 have been a long-standing problem for several months now. Microsoft released patches and updates to fix printing issues, but the updates caused additional issues.

It is likely that Microsoft will pay more attention to fixing the problems once and for all, and eventually the printing situation will improve.

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