Microsoft confirms that Windows 11 22H2 breaks Windows Hello


In today’s episode of “What Windows 11 22H2 Breaks This Time” we have the broken Windows Hello authentication system. According to the software giant’s latest update, users may experience issues with Windows Hello sign-in methods, such as facial recognition, fingerprints, or standard PIN.

Microsoft says the bug affects customers who set up Windows Hello before installing Windows 11 2022 (or 22H2) update. The problem shouldn’t bother you if you enabled Windows Hello after accessing the latest version of Windows 11.

A botched Windows Hello doesn’t mean affected customers are completely locked out of their systems. Windows 11 reverts to Microsoft account or offline account passwords if Windows Hello is not available. Still, Microsoft applied a compatibility hold to protect customers from the frustrating experience. Affected systems will not receive the Windows 11 2022 Update until Microsoft provides a permanent fix.

You can work around the issue by installing KB5017389, the first optional cumulative update for Windows 11 22H2. Microsoft says it will remove the backup in mid-October 2022, and you can expect the fix to arrive in today’s Patch Tuesday update.

Broken Windows Hello has joined the ever-growing list of known issues with Microsoft’s latest operating system. The company has already confirmed performance degradations in SSDs, broken supply, crippled printers, issues with remote desktops, and game issues caused by new security features. Therefore, if your computer does not see any updates and cannot access Windows 11 22H2 “naturally”, it is better not to force the update and stay on Windows 10 or the initial version of Windows 11.

Source: Microsoft


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