Sonos volume controls on Windows broken for individual speakers


The Sonos app for Windows gives users full control over their home audio systems. You can use the app to search for content, adjust volume, and personalize your listening experience.

With new features like saved room groups, users can manage their devices kept in separate rooms, giving them more centralized control.

Windows Sonos Volume Controls

However, several Sonos users have claimed that Windows volume controls do not work for them (1,2,3).


Some users have many Sonos speakers, which they use independently or in a group. Users can manage volume for the whole group or individual room volume sliders using the app.

But due to a bug, users cannot adjust the volume level of individual speakers, but can control the volume of the group as a whole. Also, the icon to mute or unmute the volume is grayed out and not clickable.

Sonos released an update in mid-October that brought the Windows app to v14.18, which appears to be the cause of the issue.

I updated the PC version of the Sonos app yesterday to the latest. Immediately, the volume controls are now greyed out and not accessible. I have four slots, and it’s kinda random that are greyed out. Sometimes it’s just one piece and sometimes it’s several. My iPhone app works fine.

Hello everyone, Since the last update of the Sonos controller S2 on Windows, I can no longer manage the volume of a group piece by piece. I need to change the sound of any room in a group at once. Does anyone have this problem?

Impacted people claim that sliders work normally on mobile apps (Android and iOS) and physical buttons also work fine. So users can use them to adjust the volume at the moment.

Recognized issue

It turns out that a Sonos staff member acknowledged this issue and said they were working on it. However, they didn’t share any timeline as to when it will be fixed.

Sonos problem recognized

Unfortunately, we haven’t found any potential workaround that can temporarily fix this issue. So it looks like those affected have to wait for the developers to fix this bug.

To note: We have more such stories in our dedicated smart speaker section, so be sure to follow those as well.

Featured image source: Sonos

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