Tracking Fitbit updates, bugs, issues, and issues [Cont. updated]


Here’s what this tracker talks about in a quick video:

New updates are added at the bottom of this story…

The original story (published August 11, 2021) follows:

Fitbit offers an extensive portfolio of smartwatches and trackers, including the Fitbit Ace, Inspire, Charge series and many more.

While Fitbit provides Support to all the trackers and smartwatches that are currently in its portfolio, it also supports some of its discontinued products.

Fitbit Charge 4

This means that the fitness provider provides software updates including improvements, bug fixes, and even new features for its devices.

However, sometimes Fitbit trackers and smartwatches don’t work as they should. The Fitbit community is full of bug reports and threads from Fitbit users.

Fitbit attempts to resolve most issues and problems by quickly assisting affected users through various troubleshooting steps and software updates. However, it is not possible to get rid of all software-related issues.

Fitbit Sense

As a reminder, several connectivity issues have been reported with Fitbit Luxe, notifications not coming on Fitbit Versa 3, and more.

On the other hand, there were SpO2 data synchronization and “notification service not working” issues with the Fitbit app which is used to manage trackers and smartwatches on smartphones.

Moreover, the Fitbit operating system Update 5.2.1 was released fairly recently for Fitbit Sense and Versa 3, however, it did more harm than good. More on that here.

Fitbit Versa 3

All in all, there is always a possibility of bugs and issues affecting gadgets like Fitbit even after proper maintenance.

Thus, we will keep an eye out for all issues and problems that affect or will affect Fitbit products. Other than that, we will also be tracking software updates for trackers, smartwatches, and the Fitbit app.

So be sure to keep an eye on the weather on this tracker as we will be constantly updating it as we get new information.

Update 1 (August 16)

12:25 p.m. (IST): Fitbit users are reporting an issue where their Fitbits seem to send emails to its users’ contact lists. The Fitbit team says it’s looking to prevent or minimize the impact.

fitbit problem

Update 2 (September 27)

5:26 p.m. (IST): The incorrect floor/step counter bug also seems to plague the Fitbit Sense. A mod has confirmed that a fix is ​​in the works. Go here to find out more.

Update 3 (06 October)

6:36 p.m. (IST): Fitbit Luxe users who are experiencing connectivity issues should make sure to install the latest available update if they haven’t already. The software update was supposed to fix connectivity issues on the device.

Update 4 (October 12)

11:00 a.m. (IST): The Fitbit Luxe gets a new update with version 1.151.16 and this version brings the SpO2 tracker with always-on display. Here is the change log.

VERSION 1.151.16
– To keep the clock visible at all times, enable the always-on display setting. For more information, see How do I see the time on my Fitbit device?
– Luxe estimates your blood oxygen saturation (SpO2) while you sleep. For more information, see How do I track blood oxygen saturation (SpO2) with my Fitbit device?
– We have increased the font size on your tracker screen.
– This release includes bug fixes and improvements.

Update 5 (October 23)

6:30 p.m. (IST): Fitbit has recognized the issue where the step sequence disappeared. The developers said they are working on a fix.

Good. We hear you. Although it is not possible to recover the footstep sequence, our team is aware of this issue and is working to identify a solution as soon as possible. We are sorry for any problem. We appreciate your patience and hope to get you back on track.(Source)

Update 6 (October 30)

7:00 p.m. (IST): Fitbit Sense and Versa 3 are getting the Fitbit OS 5.3 update. Check out the full changelog for the update below.

– Status indicators on your smartwatch let you know when your device’s battery is critically low, Do Not Disturb or Sleep mode is on, or your device isn’t connected to your phone. For more information, see How do I navigate my Fitbit device?

– Use the outdoor exercise mode in the Exercise app to track outdoor activities like kayaking, skiing, etc. For more information, see How do I track my workouts with my Fitbit device?

– This release includes bug fixes and improvements. (Source)

Update 7 (November 10)

12:03 p.m. (IST): Fitbit is now rolling out the Daily Readiness feature to a section of its devices. The daily readiness score reveals whether you are ready to train or rest.

Daily Readiness Score

Update 8 (November 24)

6:18 p.m. (IST): The Fitbit Charge 5 recently picked up a update like version 1.149.11 which adds the ability to assess your heart for atrial fibrillation (AFib) – an irregular heartbeat – with the Fitbit ECG app.

Update 9 (January 21)

5:10 p.m. (IST): Some Pixel 6 and 6 Pro users are now reporting (1, 2) that the Fitbit app is draining their phone’s battery.

Users say they also tried setting the app to limit battery usage and turn off notifications, but noticed no difference in battery drain.

Update 10 (March 3)

4:44 p.m. (IST): Fitbit is reportedly recalling its Ionic smartwatches after receiving 117 burn reports. The company also offers refunds to buyers. More about this here.

Update 11 (March 14)

12:43 p.m. (IST): This could be the possible reason for the battery drain issue on Pixel 6 devices. Additionally, the moderator has also provided a workaround that may help affected users.


Update 12 (March 16)

1:27 p.m. (IST): Fitbit support has recognized the issue where the sleep log does not record the correct end time. Also, the developers are currently working to fix this issue.

Update 13 (March 17)

6:39 p.m. (IST): A user reports an issue, where they show an error that the active challenge limit has been reached and they cannot do any challenges. Fortunately, support has recognized and says they are working on a solution.

Also some users get useless login Error when trying to access Fitbit Gallery. The error says “Oops, it looks like there is no internet connection”.

Fortunately, a moderator has suggested a workaround to fix this error. Users should try disabling VPN, AdBlocker, or a private DNS configuration if they have one.

Update 14 (March 26)

6:25 p.m. (IST): Fitbit is reportedly working on new wearables codenamed Hera, Rhea and Nyota. However, the report suggests that these wearables may not come with Google’s Wear operating system. More on that here.

Update 15 (April 2)

11:20 a.m. (IST): Fitbit users are reporting that the skin temperature reading feature is not working as expected, with Versa 3 owners reporting they are getting a transcription error. More on that here.

Update 16 (04 April)

7:11 p.m. (IST): A Fitbit community moderator has now confirmed that the text transcription voice response error has now been fixed.

************************************************** ********************************************
Tracking Fitbit software updates, issues, and issues:
************************************************** ********************************************

Fitbit Software Update Tracker

Tracking Fitbit bugs, issues, and issues

Bug/problem Affected device(s) Status
Connectivity issues (synchronization) Fitbit Luxury Fixed
Problem with tracking too many stairs (incorrect number of floors) Fitbit Versa 3/Sense Recognized
Notifications are not going through Fitbit Versa 3 Recognized
Excessive battery drain due to constant updating/installation of Coach app Fitbit Versa 3 Fixed
SpO2 data synchronization bug Fitbit app Fixed but still persists, according to reports
Bug/problem Affected device(s) Status
‘The notification service is not running.’ Error message Fitbit app Workaround
Sleep score not showing Fitbit Versa 3 Recognized (workaround)
Heart rate tracking issue (inaccurate data) Multiple Devices Not recognized
‘Check the charger. “Battery not charging” error Fitbit Charge 4 Workaround
Unable to stop swim tracking (clock) Fitbit Sense Workaround
Bug/problem Affected device(s) Status
Sleep log does not record correct end time Fitbit app Recognized
Getting active challenge limit reached error Fitbit app Recognized
Getting internet connection error while accessing Fitbit Gallery Fitbit app Workaround
The skin temperature recording function does not work Multiple Devices Recognized
Transcription error when trying to reply to a text message using voice Versa 3 Fixed

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